Privacy policy

This policy explains which data we collect when you visit heartordinary.com or place an order, why we need it, and what rights you have. The responsible party for the data handling described here is the operator of this store, listed in the contact section at the end of this page.

1. What we collect

When you place an order, we collect the information needed to process it: your name, your email address, the delivery address, the items ordered and the payment confirmation from the payment provider. We do not see or store your full payment details; those stay with the payment provider that processes the payment. When you contact us by email or through the contact form, we collect what you send us so that we can answer. When you browse the store, the shop collects technical data that a website visit necessarily produces, such as your IP address, the pages you view and the time of your visit.

2. Why we use your data

We use order and contact data to process purchases, deliver orders, send service updates and handle support, returns and refunds. Technical data helps us operate, secure and understand the use of this store. Shopify provides the commerce platform and its associated website, checkout and measurement services.

3. Cookies

We use cookies and similar technologies for the cart, checkout, account functions, security and store measurement. Shopify provides tools that manage analytics and marketing permissions. Processing depends on the service involved, your privacy choices and applicable requirements. For information about Shopify cookies, see Shopify’s cookie information. You can manage available choices through Your Privacy Choices and your browser settings.

4. Payment providers

Payments are processed by the payment providers offered in the checkout. When you pay, the data needed to complete the payment is exchanged directly between you and the payment provider. We receive a confirmation that the payment was successful, not your payment credentials. The payment provider handles your payment data under its own privacy policy.

5. Shipping partners

To deliver your order, we pass the delivery details to the shipping and fulfillment partners involved in the dispatch of your parcel: the name, the delivery address and, where the carrier requires it, your email address for the shipping notification. These partners receive only what they need to deliver your order.

6. How long we keep data

We retain personal information for order processing, customer support and applicable record-keeping obligations. The retention period depends on the type of information, its purpose and the requirements that apply. You can contact us about access or deletion using the details below.

7. Your rights

You can ask us at any time whether we store personal data about you, and you can request a copy of that data. You can ask us to correct data that is wrong and to delete data that we are not obliged to keep. You can object to the way we use your data where the law gives you that right. To exercise any of these rights, write to us at the email address in the contact section; we answer within a reasonable time.

8. Security

The website is delivered over an encrypted connection. Access to order data inside the shop is limited to the people who need it to run the store, work with orders and answer customer emails.

9. Children

This store is directed at adults. We do not knowingly collect data from children. If you believe that a child has provided us with personal data, contact us and we will delete it.

10. Changes to this policy

If the data handling in this store changes, for example because a new payment method is added, this policy is updated. The version published on this page at the time of your visit or order is the one that applies.

11. Order status and customer account

When you sign in to your customer account, Shopify processes the information needed to authenticate you and show your orders. Parcel tracking links in shipping emails take you to the relevant tracking service, which processes information under its own privacy terms.

12. Privacy choices

You can manage available analytics, marketing and data-sharing choices on Your Privacy Choices. Depending on your location, these include rights relating to targeted advertising or uses described as sale or sharing under applicable privacy laws. For questions about a service or to exercise your rights, contact us using the details below.

13. Automated decisions

Shopify and payment providers use automated tools to process transactions and help detect fraud. Contact us if you have a question about the handling of an order or your data.

14. Complaints

If you are unhappy with the way we handle your data, tell us first - write to the email address in the contact section and we will look into it. You also have the right to turn to the consumer protection or data protection authority that is responsible for you.

15. Data minimisation

Required checkout fields support order processing. Optional fields can be left blank. Contact us if you need help with a data request.

16. Processors in this store

This store is hosted on Shopify. Shopify processes personal information to provide the platform and associated services; see Shopify’s Privacy Policy. Payment providers process transaction data, and shipping and fulfillment partners receive the information needed to deliver orders. Their respective privacy terms describe their processing.

17. Related policies

How orders are dispatched is described in our Shipping Policy. How returns and exchanges work is described in our Return and Refund Policy. The rules for using this website are described in our Terms of Service.

Contact

Heart Ordinary
Business Address: 1 Berwick Rd, Palm Beach Gardens, FL 33418, United States
Email: info@heartordinary.com
Phone: +1 786 4141714
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM EST/EDT (Eastern Time)

Visit our Contact page for support.