Refund policy

You can request a return or exchange within 30 days of delivery. This policy explains the conditions and next steps for orders placed through heartordinary.com.

1. Returns

Contact info@heartordinary.com within 30 days of delivery with your order number and the items you wish to return. For a change-of-mind return or size/color exchange, items must be unworn, unwashed and in their original condition with tags attached. We register your return and send the return address and instructions. You arrange the return shipment yourself. Please contact us before posting your parcel.

2. Exchanges

There is no exchange fee. Contact info@heartordinary.com with your order number and preferred size or color. Our customer support team confirms the replacement size or color with you before the replacement is dispatched. We cover shipping for the replacement item.

3. Return shipping costs

For change-of-mind returns and size or color exchanges, you arrange the return shipment and pay the return postage. We do not provide prepaid return labels for these returns. There is no restocking fee. Defective or damaged items do not need to be returned. For incorrect deliveries, we cover any required return shipping.

4. Defective, incorrect or missing items

If your item is defective, damaged, incorrect or missing, contact info@heartordinary.com with your order number and a description of the issue. Photos can help us resolve damage or product issues. For defective or damaged items, we provide a refund without requiring you to return the item. For an incorrect or missing item, we arrange a replacement or refund with you. The original-condition requirements for change-of-mind returns do not exclude a claim for a defect or an incorrect delivery.

5. Refunds

For an eligible return, the refund reaches your original payment method within 7 calendar days after we receive the returned item. This period includes inspection, processing and payment-provider posting time. We email you when the refund has been processed.

6. Cancellations

You can request a change or cancellation before dispatch by emailing info@heartordinary.com with your order number. After dispatch, the return and exchange process applies.

7. Undelivered parcels

If a parcel is returned to us as undeliverable, contact info@heartordinary.com with your order number. We confirm the delivery details with you and arrange another delivery or a refund. We cover the shipping for a replacement delivery. If you choose a refund, it reaches your original payment method within 7 calendar days after we receive the returned parcel, including inspection, processing and payment-provider posting time.

8. Your rights

This policy does not limit rights you have under the consumer protection laws that apply to your purchase.

9. Related policies

See our Shipping Policy, Terms of Service and Payment Policy.

Contact

Heart Ordinary
Business Address: 1 Berwick Rd, Palm Beach Gardens, FL 33418, United States
Email: info@heartordinary.com
Phone: +1 786 4141714
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM EST/EDT (Eastern Time)

Visit our Contact page for support.