Terms of service

These Terms of Service describe the rules for using heartordinary.com and the conditions under which you can place an order. By using this website or placing an order, you accept these terms. If you do not accept them, please do not use the site.

1. Who we are

This website is operated by Heart Ordinary, an online store offering clothing to customers in the United States. The business details of the operator, including the business address, are listed in the contact section at the end of this page and in the Legal Notice.

2. Scope

These terms apply to all orders placed through this website. They do not replace any rights you have under the consumer protection laws that apply to your purchase. Where a provision in these terms conflicts with mandatory law, the law prevails and the remaining provisions stay in force.

3. Our products

Product pages show the listed options and product details. Select the size and color for your order before adding an item to your cart. For help choosing an item, contact our customer support team.

4. Prices and payment

All prices on this website are shown in US dollars. The price of an item is the price shown on the product page at the time of your order. Sales tax, where applicable, and shipping costs are shown separately in the checkout before you complete your purchase. Payment is taken through the payment methods offered in the checkout; the accepted payment methods are described on our Payment Policy page. Your order is processed once your payment has been confirmed by the payment provider.

5. Orders

Placing an order on this website is an offer to buy the items in your cart. We accept your offer by sending you an order confirmation by email. Until that confirmation reaches you, no purchase agreement exists for the items in your order. We can decline orders in individual cases, for example when an address cannot be served, or when there is reason to suspect misuse; in that case any payment taken is refunded.

6. Delivery

Delivery is made to the address you enter at checkout, within the United States. How orders are prepared, dispatched and delivered is described in our Shipping Policy. The risk of loss passes to you when the carrier delivers the parcel to the delivery address you provided.

7. Returns, exchanges and refunds

You can return and exchange items under the conditions described in our Return and Refund Policy. That policy is part of these terms. It describes the condition items need to be in, how the exchange process works, and how refunds are issued to the original payment method.

8. Your account

You do not need an account to place an order. Where you create a customer account, you are responsible for keeping your login details confidential and for the activity that happens through your account. Tell us as soon as possible if you suspect that someone else is using your account.

9. Conduct on this website

When using this website, you agree not to misuse it. That includes attempting to breach the site's security, scraping content or product data at scale, placing orders with stolen payment details, reselling images or text from this site, or interfering with the website's normal operation. We can block access in cases of misuse.

10. Intellectual property

The content of this website - including texts, product photography, the brand assets and the layout - belongs to Heart Ordinary or is used with permission. Copying content from this website for commercial use outside of a purchase is not allowed. Sharing a link to this store or to a product page is always fine.

11. Third-party links

Where this website links to third-party websites, for example a social media profile, those websites are operated by others and follow their own rules. We are not responsible for their content or their handling of your data.

12. Disclaimer of warranties

For assistance with a website issue, contact our customer support team. The warranties and consumer rights that apply by law to your purchase remain unaffected.

13. Limitation of liability

To the extent permitted by law, our liability for damages connected to the use of this website is limited to cases of intent and gross negligence. Liability for injury to life, body and health, and liability under the product warranties that apply to your purchase, remain unaffected. Liability under consumer protection law that cannot be excluded stays unaffected.

14. Changes

We can update these terms from time to time, for example when processes in the store change. The version in force is the version published on this page at the time of your order. Changes that affect an order already placed do not apply retroactively to that order.

15. Governing law

These terms and all purchases made through this website are governed by the laws of the United States and of the state in which the operator of this store is registered, without regard to conflict-of-law rules. This website is intended for customers in the United States.

16. Severability

If a provision of these terms turns out to be unenforceable, the rest of the terms stays in force. The unenforceable provision is replaced by the enforceable provision that comes closest to what we intended.

17. Assignment

You cannot transfer your rights or obligations under an order to someone else without our agreement. We can work with service providers - for example payment providers and shipping partners - to fulfill our part of the order; that does not transfer responsibility for the promises we make to you.

18. Contact

Questions about these terms can be sent to us at any time. Heart Ordinary
Business Address: 1 Berwick Rd, Palm Beach Gardens, FL 33418, United States
Company: VNMESE LLC, Company Number L22000049987
Email: info@heartordinary.com
Phone: +1 786 4141714
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM EST/EDT (Eastern Time)

Visit our Contact page for support.